Secure & responsive managed IT services for Australian businesses

Australian owned, all on-shore team

90-day service guarantee

Support calls answered in ~45 seconds

Everything we do is designed to keep your staff happy, working, and secure

Putting a face to the name, this is your dedicated team

• Why partner with us?

  We have a fierce attitude towards creating rigorous processes that align our people with the high standards promised to our clients. Our founding principles are to consistently provide an exceptional customer experience and ensure our client’s technology remains as secure as possible.

  Our technology services are built from the ground up on a cyber security framework for SMBs in Australia today.

  Everything we do is driven by the principle of eliminating repeat issues and reducing the need for you to call support by identifying potential problems before they escalate into issues. We are not in the business of providing temporary fixes. If a problem occurs once, we’ll do everything in our power to make sure it doesn’t happen a second time.

• How do we price our services?

  We take pride in our commitment to transparent pricing. Unlike some outsourced IT providers who introduce complex pricing structures, we believe in being transparent and open with our costs.

  Our plans are billed per employee and per office location. Our pricing is based on an all-inclusive model, meaning our support covers all your existing infrastructure and services, and we don’t bill for any small ‘moves, adds or changes’ (MAC), such as employee on-boarding and offboarding and other small requests.

  We are dedicated to supporting a wide range of industry solutions. During the on-boarding process, if we identify any issues with your setup, such as end-of-life technologies, we’ll discuss them with you in advance to avoid any unexpected surprises.

• What guarantees can you give us?

  We firmly believe the value of a relationship should be based on the quality of the service, not the length of a contract, which is why we offer agreements with a 90-day guarantee, so you can be confident you’re choosing the right partner.

  Our 90-day guarantee provides businesses with a much-needed safety net when entering into a managed services agreement. If at any point during the first 90-days of working with us, you feel like we aren’t a good fit for your business, you can cancel our managed support and security services without penalty. We’ll even help you find a better suited partner.

• What makes us different?

  With a 100% on-shore Australian support and management team, we are committed to investing exclusively in local talent to deliver IT solutions that go beyond just fixing problems—we build strategic, business-led IT roadmaps. Every client, regardless of size, benefits from annual strategy sessions, ensuring long-term success rather than just quick fixes.

  Our approach focuses on addressing root causes to prevent recurring issues, while our rapid service desk triage guarantees you’ll speak with an engineer in 60 seconds or less. Plus, comprehensive cybersecurity is embedded in every level of our service, providing peace of mind in an evolving digital landscape.

• Which services do you offer?

  • Managed IT services
  • Cybersecurity protection and governance
  • Professional services
  • Infrastrcuture upgrades
  • Consulting & strategy

• How do you mitigate cyber risks?

  Cybercrime is on the rise in Australia, and now more than ever, small and medium businesses are taking the brunt of the attacks.

  At Aus Advantage, we provide best in class IT support and management, cybersecurity, and professional services that take complete ownership of your technology needs. We specialise in solutions for Microsoft Azure, Microsoft 365, on-premiss servers, network infrastructure and VoIP.

  Our managed IT service desk ensures your staff always have fast and reliable access to technical support, while our virtual IT directors ensure your infrastructure remains modern and secure.

• What does the ACSC E8 mean to you?

  The Essential Eight Maturity Model is a comprehensive cybersecurity framework developed by the Australian Government’s Cyber Security Centre (ACSC), designed to help organisations, including small businesses, improve their security posture, this model outlines eight essential mitigation strategies that can greatly reduce the risk of cyber threats.

  By implementing and maintaining the controls within this framework, your business can protect its data, operations, and reputation, making your business more resilient to cyber threats in the modern digital landscape.

  At Aus Advantage, we take things one step further, by layering best breed technologies and management solutions to enhance the Essential Eight framework, and provide SMBs in Melbourne and Australia with an effective way to achieve alignment.To find out more, speak with one of our consultants to see where you can improve your cyber resilience.

• Will there be any downtime when we move across?

  We will work closely with you to ensure your staff remain online and working during the transition. If there are any technology changes that require downtime, we will do our best to schedule these changes outside of business hours, and we will communicate the change in advance to correctly set expectations.